Disney makes like a third of their revenue from their parks and it's like the only thing they've got that's still going strong with both their streaming service and their films being pretty big flops. Having to rehire and retrain 14k workers would have been so time intensive it would have been incredibly time intensive and would have probably forced them to close down the park for a really long time, not to mention losing thousands upon thousands in reservations, etc. Firing them was rally never an option at all.
100%. One, Disney takes longer to train staff than most places do in the first place, and that’s just for the generic CSR type jobs. Disneyland makes 10s of millions of dollars per day. A strike of even a few days would be devastating, and firing everyone would likely mean weeks to retrain.
The answer, of course, is that the money was already there. Your boss was just taking it instead of giving it to you. This is the simple but critical point that we all should chew on. Because when you chew on it, the flavor of revolution leaks out into your gums, real sweet. Every celebration of a union’s hard-fought gains in a strike or in bitter contract negotiations should be accompanied by an equal and opposite condemnation of the company itself for making its own valued “team members” go through such a struggle just to get what was clearly there all along.
Every customer interaction is to engage in an act. At least the polite ones make it easier, but pretending to be happy to help some dumbass who couldnt find something marked by a sign always grates.