Bad muzak I can handle. It's when they interrupt it every ten seconds to remind you that there's still the same number of people ahead of you that really gets my goat. And I need that goat!
Did you know that you can use service X online? Just go to ...
10 seconds of horrible music in even worse audio quality
Did you know that you can use service X online? Just go to ...
10 seconds of horrible music in even worse audio quality
Did you know that you can use service X online? Just go to ...
10 seconds of horrible music in even worse audio quality
Did you know that you can use service X online? Just go to ...
10 seconds of horrible music in even worse audio quality
... repeat for an hour
Bonus points if it has 10 times the volume of the person you'll eventually speak to.
On a phoneline service that I have to call about twice a month, you also get a frequent click and a second-long pause in the music, that makes you think you’ve connected to an operator. Given how the service is outright malicious to its users, it wouldn’t surprise me if that was hard coded into the system to keep callers on edge.
Bonus points if static constantly fades in and out of the hold music
I've heard if there's music you're on hold. If it's silent then you're on mute.
My favorite call center experience was me, three of my friends, and my youth group leader calling some company and being sent to voicemail because it was after hours. He kept calling back, trying to get a real person but it was just the same "for customer support, press 1" bullshit.
Our leader started talking smack about the company while navigating the option tree of pre-recorded options and a janitor picked up the phone and revealed that all calls are broadcasted into the office, even before you reach the point where you actually leave a recorded message. Because the janitor was the only one there, he could hear our leader badmouthing the company from across the room.
I was given some advice a while back to always keep your phone on mute when going through the keypad directory. Many countries don't have many restrictions on recording calls so companies record everything that is permissible.
There's no way this happened.
and a janitor picked up the phone
True boss picked up.
This is indeed true for most, but not all call centers.
Don't give up the dream, cause soon enough...
Is that John Hamm?
Edit: Never mind, that is in fact Sergio. I stand corrected.
Sometimes that music is going harder than it has any right to though! I honestly love a lot of that shit nowadays, vaporwave brought my childhood back in a strangely welcome fashion
Honestly, I would maybe actually fill out the customer feedback survey if I got a little live concert
Now I'll feel bad every time I say something negative about the hold music.
Hit me with that Opus No. 1
