Delivery Firm’s AI Chatbot Goes Rogue, Curses at Customer and Criticizes Company

time.com Delivery Firm's AI Chatbot Curses at Customer

An AI customer service chatbot for delivery service DPD used profanity and criticized the company after prompting.

Delivery Firm’s AI Chatbot Goes Rogue, Curses at Customer and Criticizes Company::An AI customer service chatbot for delivery service DPD used profanity and criticized the company after prompting by a frustrated customer.

Technology @lemmy.zip BrikoX @lemmy.zip 11 mo. ago

Delivery Firm’s AI Chatbot Goes Rogue, Curses at Customer and Criticizes Company

time.com /6564726/ai-chatbot-dpd-curses-criticizes-company/

21 comments

Good bot
- Why is your username a password
  
  thats way too good to be a password.
  
  now if his username was 123456....
  
  AzureDiamond and hunter2
well... the user asked the bot to behave like that, it complied.
- Indeed. I'd hardly classify this as going "rogue"; rather, inadequate guard rails in place for this application.
  
  I love how companies are ready to put an unchecked unqualified underpaid inhuman employee as their first contact with their customers.
- Awww, I didn't read the article so was hoping that someone accidentally created a Bender chat bot.
So the AI acted like a person.
- AI chatbot: Gains sentience
  
  AI chatbot: "fuck this shit, I'm out"
I wouldn't expect any better from DPD to be honest
Hi dear L4sBot, lord of this post,
Human here. So I guess we better behave and treat you with the greatest respect ?

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