One of my favorite things about my ex was that when i presented an ethical argument to her she understood and was often willing to make changes, however small, to her life.
I appreciated that so much—it meant a lot to me.
This comment is fascinating. Thanks for telling us about your ex, I guess? She sounded like she was a good person in that one specific way you just told us about.
"Our teams on the ground have checked the shipment packing process and carried out an inspection of the goods in our warehouse and have confirmed that all standard operating processes have been adhered to."
Sure but if your standard procedure is to not give a shit, then you still did wrong. Very much a "we decided that we didn't do anything wrong as that would look bad."