Delta CEO says CrowdStrike-Microsoft outage cost the airline $500 million

499.999.990

Remember that you got your $10 gift card for Uber eats.

Bastian said the figure includes not just lost revenue but “the tens of millions of dollars per day in compensation and hotels” over a period of five days. The amount is roughly in line with analysts’ estimates. Delta didn’t disclose how many customers were affected or how many canceled their flights.

It's important to note that the DOT recently clarified a rule that reinforced that if an airline cancels a flight, they have to compensate the customer. So that's the real reason why Delta had to spend so much, they couldn't ignore their customers and had to pay out for their inconvenience.

https://www.kxan.com/news/can-you-get-compensation-if-your-flight-was-delayed-or-canceled-by-the-crowdstrike-outage/

So think about how much worse it might have been for fliers if a more industry-friendly Transportation Secretary were in charge. The airlines might not have had to pay out nearly as much to stranded customers, and we'd be hearing about how stranded fliers got nothing at all.

Why do news outlets keep calling it a Microsoft outage? It's only a crowdstrike issue right? Microsoft doesn't have anything to do with it?

Pretty sure their software’s legal agreement, and the corresponding enterprise legal agreement, already cover this.

The update was the first domino, but the real issue was the disarray of Delta’s IT Operations and their inability to adequately recover in a timely fashion. Sounds like a customer skimping on their lifecycle and capacity planning so that Ed can get just a bit bigger bonus for meeting his budget numbers.

Don't worry everyone... Each and everyone of the CEOs involved in this debacle will earn millions this year and next and will eventually retire with more money they could possible spend in 10 lifetimes

If anything, they'll continue to fall upwards completely deserving even more money

No, POOR PLANNING and allowing an external entity the ability to take you down, that's what did it. Pretend you're pros, Delta, and be adequate.

Holy halfwit projection, batman.

Good. They’ve been stealing from their customers for decades; this is fuckin’ karmic.

I can’t wait to see crowdstrike get liquidated from all of this, MSOFT is getting so much flak when this straight up wasn’t their fault

Yeah... Maybe don't put all your IT eggs in one basket next time.

Delta is the one that chose to use Crowdstrike on so many critical systems therefore the fault still lies with Delta.

Every big company thinks that when they outsource a solution or buy software they're getting out of some responsibility. They're not. When that 3rd party causes a critical failure the proverbial finger still points at the company that chose to use the 3rd party.

The shareholders of Delta should hold this guy responsible for this failure. They shouldn't let him get away with blaming Crowdstrike.

Sure, but they did send a $10 Uber Eats gift card, so you gotta take that into account.

Good thing they got that $10 Uber Eats card.

Aw that’s a shame. Poor rich company.

Lol

womp.

womp.

Revenge for the times they messed up my travel plans.

Crowdstrike offers layered rollouts, but some executive declined this because they want the most up to date software at all times.

But at least a door didn't just fall off a plane. That's already fixed in windows 11 the shitwagon release.

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