Ofcom to ban inflation-linked mid-contract price rises on phones, pay-TV and broadband
Ofcom to ban inflation-linked mid-contract price rises on phones, pay-TV and broadband
From January 2025 providers will have to tell customers upfront in ‘pounds and pence’ about expected increases
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If I signed a contract to pay a certain amount of money each month then that should be the amount of money I pay each month. Should not be legal for them to change the agreement halfway through and then putting "we can change the agreement halfway through" in the terms of service does not make it acceptable.
Glad its banned.
But the contract you signed included the right for the provider to increase with inflation. It even states exactly what measures they can use.
The issue is more, no other options are given. As these companies seem to all agree on the shit they do.
Every contract includes that stipulation so what am I as an individual supposed to do?
If it helps, there are ISPs that don't do it.
Zen is one of them. (And is a generally better company to do business with)Not use the service.
Honestly, labour are doing the right thing. And when competition ain't competing. The only thing they can.
You may have noticed UK mobile companies joining over the years. T-Mobile and orange became EE. O2 and Vodafone trying to merge.
I spoke to an Orange rep before the merge. He was commenting on how the company considered there to be too much competition in the UK mobile market. At the time, there were 5 providers. Legally, 3 or more is required for it not to be seen as a monopoly.
The attitude gave me a clear idea odf how these companies see competition.