I can't seem to find that one comment explaining the issue with them...
But for the sake of promoting conversation on Lemmy, what's the issue with Epic, and why should I go for Steam or GoG?
Note: Piracy is not an answer. I understand why, and do agree to a certain extent... But sometimes, the happiness gained by playing something from a legitimate source is far greater 🥹... coming from someone who could never ever afford to purchase games, nor could my parents... Hence I've always played bootleg, or pirated games.
TL;DR
What's wrong?
Their launcher has a terrible UI AND UX.
They make exclusive deals with studios to prevent other platforms from getting games. (Someone mentioned that Steam did the same thing in their infancy. Also, I have another question; why is it ok for Sony and Microsoft to make exclusive games for their consoles but not ok for these PC platforms to do so?)
They have been invested in by a Chinese company, Tencent. (Someone mentioned that it isn't that big of a deal, but idk.)
I wouldn't have much reason not to buy from Epic, but I also wouldn't have any reason to buy from it either. Other than free games I don't see why pick Epic over any other place. Steam has more features and GOG is DRM-free, even ItchIO has the benefit of being more supportive of smaller and upcoming game devs. Epic doesn't do anything but the basic.
Occasionally Epic had better deals on, and if I was a big developer I might be tempted by their lower fees. That would certainly be offset by lower sales though.
The Epic store will probably stop being attractive to anyone as soon as "the kids" swap Fortnite for something else. They've basically got $6 billion in spunk money every year to try and make it a good alternative to Steam. When that money dries up, the Epic store isn't going to make enough money to be worth keeping going. I doubt they'll go bust, but they won't be able to just hurl money at it to keep people interested.