Samsung Requires Independent Repair Shops to Share Customer Data, Snitch on People Who Use Aftermarket Parts and Disassemble their Devices
Samsung Requires Independent Repair Shops to Share Customer Data, Snitch on People Who Use Aftermarket Parts and Disassemble their Devices
The contract requires repair shops to "immediately disassemble" devices that have parts "not purchased from Samsung."
A leaked "independent" repair shop contract shows that Samsung requires them to give Samsung the name, contact information, phone identifier, and customer complaint details of everyone who gets their phone repaired at these shops,
Stunningly, it also requires these nominally independent shops to “immediately disassemble” any phones that customers have brought them that have been previously repaired with aftermarket or third-party parts and to “immediately notify” Samsung
It's the second in a row news about Samsung acting agsunst the customers right to repair, showing how much we need good right to repair laws.