Buildapc @lemmy.world statue7559 @lemmy.sdf.org 11 mo. ago

PC randomly turns off and won't turn on again for some time when starting Hell Let Loose, everything else is fine.

Troubleshooting Help:

What is your parts list?

CPU: AMD Ryzen 9 7950x

Cooler: Corsair H115i RGB PRO XT

Motherboard: ASRock X670E Taichi

RAM: G.Skill Trident Z5 DDR5-6000 SL C32 DC - 64GB

GPU: XFX SPEEDSTER MERC 310 Radeon RX 7900 XTX

NVMe: Samsung 980 PRO 1 TB

NVMe: WD_BLACK SN750 1TB

NVMe: Corsair MP400 1TB

SSD: SanDisk Ultra 3D 2 TB

SSD: Samsung SATA 870 QVO 4TB

SSD: Samsung SATA 860 QVO 1TB

HDD: Seagate Barracuda 2TB

PSU: be quiet! Straight Power 11 Platinum 1200W

Case: Corsair 7000D AIRFLOW

OS: Arch Linux

Describe your problem. List any error messages and symptoms. Be descriptive.

My PC shuts down shortly after the Unreal Engine logo when starting Hell Let Loose. I already found out that this doesn't happen when using a fresh install of the game. It only happens after the second time of starting it. I didn't change any settings between the first and the second launch of the game.

journalctl doesn't show any logs related to my issue.

The PC just turns off like someone had pulled it's power plug. After that, it won't turn on for some time. Unplugging the power cord for ~2 minutes gets it to turn back on again. Unplugging for ~1 minute doesn't fix the issue.

Every other game is fine, running CPU and GPU at 100% for extended periods of time is fine. This only happens with Hell Let Loose and only after the second time of launching the game.

My motherboard has two buttons for power and reset, normally those are lit when the PC is turned off. When I trigger my issue, those LED's aren't lit.

My temperatures are totally fine, there isn't much dust built up inside the PC. The whole system is a little over a year old.

List anything you've done in attempt to diagnose or fix the problem.

System is up to date, including BIOS, Kernel and all packages. I stress tested CPU and GPU separately and at the same time, my issue didn't appear.

Alright, that's all the details I have until now. Does anyone know what could be the cause for this? Thank you very much in advance.

EDIT: Thank you everyone, I've decided to replace my PSU. I've generally been quite unsatisfied with be quiet! (their fans also kinda suck). I Will report back if that fixes my issue.

EDIT 2: Replacing my PSU fixed my issue. Never buying from be quiet! again.

You're viewing a single thread.

42 comments

Hell Let Loose is a mess, but some suggestions:

Try to repair Windows, in an admin terminal use: SFC /scannow and see if it finds any issues. If it does, run it again. Should it not automatically fix things look into the DISM command

It could be unstable RAM, try running with XMP off or only one stick in

Try running the game in DX12 mode (launch option) and verify the game files in Steam

Obviously if you have any overclocks or undervolts, disable them and test again

Did you install your AMD Chipset drivers? If not, do so

DDU your GPU driver and reinstall it

Your PSU should be plenty (by a lot) and if your PC neither crashes with your CPU or GPU at 100% it should be fine.
- Thank you for trying to help. I'm not running Windows though (as written in my post) and most of those things don't apply to me.
  
  I already tried to run my RAM without XMP.
  
  I don't have any other overclocks.
  
  Ah, whoops. If it's not in a Linux community I immediately jump to Windows :)
  
  You probably have 2x32 GB RAM? Or 4x16? Sometimes the RAM configuration is wonky with more slots used, so really try to go with 1x32 (or 2x16) and see if you still have an issue.
  
  But even in Windows Hell Let Loose had issues for me, like stuttering. Going from a 5800X to 5800X3D helped a little, but it could still run better.

You've viewed 42 comments.