Buildapc @lemmy.world statue7559 @lemmy.sdf.org 11 mo. ago

PC randomly turns off and won't turn on again for some time when starting Hell Let Loose, everything else is fine.

Troubleshooting Help:

What is your parts list?

CPU: AMD Ryzen 9 7950x

Cooler: Corsair H115i RGB PRO XT

Motherboard: ASRock X670E Taichi

RAM: G.Skill Trident Z5 DDR5-6000 SL C32 DC - 64GB

GPU: XFX SPEEDSTER MERC 310 Radeon RX 7900 XTX

NVMe: Samsung 980 PRO 1 TB

NVMe: WD_BLACK SN750 1TB

NVMe: Corsair MP400 1TB

SSD: SanDisk Ultra 3D 2 TB

SSD: Samsung SATA 870 QVO 4TB

SSD: Samsung SATA 860 QVO 1TB

HDD: Seagate Barracuda 2TB

PSU: be quiet! Straight Power 11 Platinum 1200W

Case: Corsair 7000D AIRFLOW

OS: Arch Linux

Describe your problem. List any error messages and symptoms. Be descriptive.

My PC shuts down shortly after the Unreal Engine logo when starting Hell Let Loose. I already found out that this doesn't happen when using a fresh install of the game. It only happens after the second time of starting it. I didn't change any settings between the first and the second launch of the game.

journalctl doesn't show any logs related to my issue.

The PC just turns off like someone had pulled it's power plug. After that, it won't turn on for some time. Unplugging the power cord for ~2 minutes gets it to turn back on again. Unplugging for ~1 minute doesn't fix the issue.

Every other game is fine, running CPU and GPU at 100% for extended periods of time is fine. This only happens with Hell Let Loose and only after the second time of launching the game.

My motherboard has two buttons for power and reset, normally those are lit when the PC is turned off. When I trigger my issue, those LED's aren't lit.

My temperatures are totally fine, there isn't much dust built up inside the PC. The whole system is a little over a year old.

List anything you've done in attempt to diagnose or fix the problem.

System is up to date, including BIOS, Kernel and all packages. I stress tested CPU and GPU separately and at the same time, my issue didn't appear.

Alright, that's all the details I have until now. Does anyone know what could be the cause for this? Thank you very much in advance.

EDIT: Thank you everyone, I've decided to replace my PSU. I've generally been quite unsatisfied with be quiet! (their fans also kinda suck). I Will report back if that fixes my issue.

EDIT 2: Replacing my PSU fixed my issue. Never buying from be quiet! again.

42 comments

Sounds like a power issue. Is something getting overpowered while the game is running and the system powers off to protect itself while it discharges the load.
- Alright, sounds plausible. How can I troubleshoot this? The weird thing is that this doesn't happen on the first launch of the game, it only happens on subsequent launches.
  
  Try a new PSU, the only way to troubleshoot some PC issues sometimes is to just swap a part one by one starting with the most likely culprit. In this case, the PSU.
  
  Run Furmark and AIDA64 at the same time
  
  You could try reducing your power load by temporarily disconnecting any drives you don’t need to run the game, and if your ram is 4 sticks then going to 2.
  
  If the game then works you’d know it was a power issue.
How old is your PSU, the delay before allowing it to turn on again tells me you hit its limit and it powered down to protect itself.

My 8 year old Corsair PSU started doing something similar last year with a couple of games, I think I was running close to the line anyway and age made it lose some capacity. My problems were gone once I upgraded to a newer one (with a bit more capacity for good measure)
- My PSU is a little over a year old.
  
  Running GTA V for hours with 100% GPU usage doesn't trigger my issue. Reencoding a video with all cores while running GTA V doesn't either. It only happens after launching Hell Let Loose for a second time after reinstalling the game. When using a fresh install, I can play it for hours without any issue. My problem only appears when launching it again afterwards.
  
  100%ing your components might not trigger the issue, it might be triggered by a combination of components being used in a specific way. Might be worth giving some purpose-designed stress tests a go, such as furmark, cinebench & prime95. There's a chance something unusual the game is doing is also causing a power spike that's tripping something, this would usually be something updated drivers would mitigate (Nvidia had this issue with some 3xxx cards at launch) and this would still have the root cause of your system being able to draw more power than your PSU allows.
  
  Regardless, no software should be able to cause the behaviour you have described without a corresponding hardware issue though.
  
  To me, it definitely sounds like you're triggering the PSU overpower protection (though kinda weird the game only triggers it after the first launch). This might not be universal, but you can sometimes reset the protection sooner (the delay between allowing you to boot again) by cutting the power at the wall for a few seconds. Maybe trigger the issue and then try that, if you can boot again quicker than it was letting you, this is your issue. just read that you tried this, perhaps your PSU doesn't allow you to reset the breaker like that (I've never used a be quiet one)
  
  You could also possibly just be unlucky and have an early PSU failure, but given it's pretty new, a repair would probably be covered by warranty. If you have the option to try with an appropriate spare, that might be worth a go.
Had a similar problem, will the system boot if you reset CMOS? Then I'd check the PSU, mine was faulty, looked like 3.3V rail was failing when the load was high and SSD shat it's pants
- PC still boots after resetting the CMOS but the issue isn't fixed either.
The only time I've had a somewhat similar issue happen to me was when the fan on my video card had died. When running lightly loaded, the air circulation from the rest of the system kept things cool, but under load, it would overheat, and everything would shut down to protect it.

This can be checked if you are able to monitor fan speed or by simply watching the fan manually.
- I don't think that's it. Running GTA V for hours with 100% GPU usage doesn't trigger my issue. It only happens after launching Hell Let Loose for a second time after reinstalling the game. When using a fresh install, I can play it for hours without any issue. My problem only appears when launching it again afterwards.
  
  Hmmmm.... Another thing I've run into, but my result wasn't as severe (usually just a hard crash of the game, but sometimes a full crash). I've had a GPU that had 1MB less of memory than was advertised. While minor, the GPU would advertise this space to the system, and when that ghost memory was allocated, it would lose its mind. Skyrim's support team was the one who discovered that headache.
  
  Most games would run just fine because they didn't try to max out my GPU. Just the ones that tried to get the most out of every byte.
  
  Unfortunately, the only test and fix was a new GPU for that one. I went a long time simply not playing some games.
I had the opposite of what you experience. The system would shutdown while idle only.

X3950 with x570 asrock motherboard

A bios update fixed the issue. So I assume its an overpowered component. Maybe AGESA boost is too aggressive?
- My BIOS is already up-to-date, I just reset my BIOS settings and it didn't help. I guess, I'll just wait. Not being able to play Hell Let Loose isn't that big of a deal for me, I just don't like the thought of my PC being kinda broken.
  
  I waited for 4 months before the fix dropped.
  
  Try disabling all overclocking / boost features. I believe Amd has like 2-3 overclocking methods.
After some research, it seems like your issue is pretty common, and that this game just seems to do that. Doesn't really look like there's a fix, my only suggestions would be to make sure your power supply is beefy enough to handle stress tests outside of the game, and plug your PC into a different wall outlet to see if that helps, but I'm willing to bet this is an issue with the game itself.

From what I've found it seems like this game has always been a buggy slow mess on pc and in the past year or so I've seen several support posts reporting this exact issue, with no fix :/
- A buggy game should never be able to crash a PC and prevent it from turning on. Something's wrong with OP's PC, and I'm betting it's the PSU.
  
  Crashing it yes, preventing it from turning on no, I would say OP should def check his psu still, but it sounds like the game is exacerbating existing issues
  
  This is nothing, there was a game (demo?) in the 90's that wiped your entire C drive when uninstalling.
- Wow, really? I didn't find many related issues when searching online. Would you mind to link a few threads? Thank you :)
  
  A lot of comments in this thread complaining about performance issues:
  
  https://www.reddit.com/r/HellLetLoose/comments/p958kw/full_guide_for_fixing_the_crashes_and_performance/
  
  Thread that OP updates several times saying he's found no solution even after several hardware changes and software changes:
  
  https://www.reddit.com/r/HellLetLoose/comments/h00vcd/pc_shuts_off_while_playing_hell_let_loose_not_a/
  
  Another thread about it where people recommend changing the PSU:
  
  https://www.reddit.com/r/HellLetLoose/comments/10vnxrx/hll_causes_computer_to_randomly_shutdown_with_no/
  
  Here's one where it's even happening on a PS5:
  
  https://forum.psnprofiles.com/topic/140570-game-turns-my-ps5-off/
  
  Here's a steam post where the developer gives a big nothing burger response:
  
  https://steamcommunity.com/app/686810/discussions/1/3056240878559181348/
Is this the only problematic title? I would be wondering about memory integrity, since DDR5 is still fairly young, and stability can be a bit of a hassle depending on memory IC vendor, and perhaps the mainboard too
Either your motherboard or your PSU are lemons.
~~Check windows event viewer after booting from one of these crashes.~~
~~It will likely have an error or warning. Follow that thread.~~

Edit: I'm an idiot, ignore me
I can't help with your technical issue but I thought youbmight be interested in the community/magazine(kbin) I made for Hell Let Loose. !HellLetLoose

The ! Thing doesn't seem to have worked properly so https://kbin.social/m/HellLetLoose
Hell Let Loose is a mess, but some suggestions:

Try to repair Windows, in an admin terminal use: SFC /scannow and see if it finds any issues. If it does, run it again. Should it not automatically fix things look into the DISM command

It could be unstable RAM, try running with XMP off or only one stick in

Try running the game in DX12 mode (launch option) and verify the game files in Steam

Obviously if you have any overclocks or undervolts, disable them and test again

Did you install your AMD Chipset drivers? If not, do so

DDU your GPU driver and reinstall it

Your PSU should be plenty (by a lot) and if your PC neither crashes with your CPU or GPU at 100% it should be fine.
- Thank you for trying to help. I'm not running Windows though (as written in my post) and most of those things don't apply to me.
  
  I already tried to run my RAM without XMP.
  
  I don't have any other overclocks.
  
  Ah, whoops. If it's not in a Linux community I immediately jump to Windows :)
  
  You probably have 2x32 GB RAM? Or 4x16? Sometimes the RAM configuration is wonky with more slots used, so really try to go with 1x32 (or 2x16) and see if you still have an issue.
  
  But even in Windows Hell Let Loose had issues for me, like stuttering. Going from a 5800X to 5800X3D helped a little, but it could still run better.

You've viewed 42 comments.