Company Apologizes After AI Support Agent Invents Policy That Causes User Uproar

The AI mashed information together that didn't go together in that context and returned something that was not correct. It was wrong, but did not invent anything.

To summerize, an AI bot, which isn't smart enough to think for itself, decided to think for itself. It then created a new policy that when programers switch between machines, it logs you out. Why? Because. Just because.

This is what the AI decided. New policy being led by no one, and the only reason it gets called out is because THIS change is instantly noticable. If the new policy affected you over time, it may never be called out, because thats been the policy for 6 months now.

But the fact remains that AI just decided to lead humans. The decision was made by no one. THIS change was a low stakes change. In that I mean nobody was hurt. Nobody died. Nobody was in danger. Nobody had medications altered.

But this is the road we're traveling. Maybe one day the AI decides that green lights make traffic flow better, so now without warning, all the lights in a city are just green.

Or maybe AI is in charge of saving a company money, and decides that paying for patients insulin costs the company a lot of money, without direct profit. So it cancels that coverage.

There's a near infinate amount of things that an AI can logically think makes sense because it has only a limited set of data on the human experience.

AI will NEVER know what it's like to be human. It can only cobble together an outcome based on what little data we feed it. What comes next is just an educated guess from an uneducated unempathetic machine.