HP adds 15 minutes waiting time for telephone support calls
HP adds 15 minutes waiting time for telephone support calls
12 comments
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It's puzzling why the printer industry has to be so abusive and has always been customer hostile. I mean, it's nothing new, printer companies have been awful since at least the 70s... printer problems are what inspired Stallman to start GNU after all. Are there any printer companies not like this? Is Brother still decent?
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Is Brother still decent?
Brother laser printers are still good. Inkjet should simply be abandoned as a consumer product irrespective of who makes it.
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Are their coooe printers good too? I have a black and white and it's perfect (except the phone app, but you can "share" a document/photo with it to overcome the impossibilith to find your photo to print from inside the app).
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Their fax machines are the best of a bad product. They do use toner though...
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All companies are trying to give up on real customer support (because there is no competition and US is a pretty corrupt country). Self-service support is fine for a free open source project, it's not acceptable for a paid product.
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I assume these numbers change you for the pleasure of being on hold - wouldn't it be illegal to artificially add 15 minutes of wasted time onto the bill?
This while thing feels like a Onion article.
12 comments