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To be fair, humans also regularly mess up this task. I’d be curious to see comparisons of error rates.
McDonald's did not factor in the same thing you are apparently not factoring in- when humans at McDonald's fuck up your order, you can tell them about it.
Does it really not acknowledge "you got that order wrong?"
In any sense that you think it knows you exist? No.
Yeah, no way to tell anything to an LLM.
An LLM isn't going to give a shit what you tell it. I don't think you understand the desire people have to make a human connection when they see there's been a mistake made and they're on the losing end.
Maybe if they hired enough people.
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