Once a long time ago I had some problems after upgrading a computer from Windows 7 to Windows 8. I got on a chat with someone from Microsoft support and eventually started a remote session with them. The first thing he did was go into the chat app from my side and give himself 5-star ratings across the board and pasted in some feedback about being diligent and responsive. That whole part took less than 30 seconds.
At the end of the day he couldn’t resolve the issues and we ultimately downgraded back to Windows 7.
And if you venture forth into their support pages you can take a tour through different Microsoft design phases of the last two decades. When everything looks Windows XP/Xbox360... you have gone too far.
Ok, but one time I had this maddening problem that the rest of the internet claimed I needed windows pro and the group policy editor to solve, and I ran upon some"windows independent advisor" who just posted a bunch of powershell commands, that I ran blindly, and holy shit it magically solved EVERYTHING!
M$ Support? Better asking in TikTok. M$ don't have a real support more than a prefab possible issue list where for sure isn't what you are looking for.
Its funny cuz people say linux is harder, but if i have a problem in linux i am never worried if i will be able to fix it. In windows? Sweating bullets. May the Gods spare me from the hell that is the registry. Dont make me go back.
And here, last night, I was stressing over an issue with distributing the version of an app that I knew would solve the problem caused by this other app being only a facsimile of the one it replaced, and is there for missing some important compatibility.
But new is shiny so fuck 'usable'.
So I was grabbing this other app to do the thing I knew it could, but this app was first built 18 years ago, and last major update - security not feature - was 9-10 years ago. The app is feature-complete and it's not fucking systemd so it can stop at being perfect for its primary use.
But then its python interpreter has left it behind, like "fuck you this can't even run", because they fucked wit the api without thinking. And now this app is just abandonware.
I think that's two sides of the same coin: you have inept answers from people practicing robotic responses, and my thing was killed by eager-beaver devs who cut off features they don't understand or value, just like a civil war surgeon treating athletes foot. Similar, my shit won't ever run again either.
(No I don't know python yet. Too busy working to learn it; and also indentation disco sucks)
This is a big plus for Linux to me.
If I have a specific problem, with a specific error code. I can usually find useful information to fix it online. Not some useless generic garbage fix from that forum.
In fairness if you're a total technology troglodyte they can supply basic answers. But the moment there's a real glitch for which actual programmers are needed....