McDonalds removes AI drive-throughs after order errors
McDonalds removes AI drive-throughs after order errors
www.bbc.com McDonalds removes AI drive-throughs after order errors
The voice recognition system seems not to have recognised what customers were really ordering.
"This technology is proven to have some of the most comprehensive capabilities in the industry, fast and accurate in some of the most demanding conditions," it said in a statement.
In one video, which has 30,000 views on TikTok, a young woman becomes increasingly exasperated as she attempts to convince the AI that she wants a caramel ice cream, only for it to add multiple stacks of butter to her order.
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