Air Canada must pay damages after chatbot lies to grieving passenger about discount | Airline tried arguing virtual assistant was solely responsible for its own actions
Air Canada must pay damages after chatbot lies to grieving passenger about discount | Airline tried arguing virtual assistant was solely responsible for its own actions
Airline tried arguing virtual assistant was solely responsible for its own actions
Air Canada must pay damages after chatbot lies to grieving passenger about discount | Airline tried arguing virtual assistant was solely responsible for its own actions::Airline tried arguing virtual assistant was solely responsible for its own actions
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In effect, Air Canada suggests the chatbot is a separate legal entity that is responsible for its own actions
This is some corporations are people bs they are trying to get away with. This wasn't about greed over a couple hundred bucks, it's about precedent and boy were they trying to set a harmful one for the consumer in ANY industry that utilizes AI with customer support, perhaps other applications as well.
So not only are they making the user experience way, way worse, they are trying to cut all costs and shovel them off onto us. I don’t remember where I read it, probably here a couple weeks ago, but I read and article stating how companies use the internet backwards. Instead of the internet being a tool for its customers, companies use it as a tool to protect themselves from the customers. We are filtered through purposefully aggravating automated call systems, or put through Chatbots as a measure to simplify us.
Is anyone down for a fucking Revolution against this insanely backwards concept of modern life? I am.
That sounds fascinating, if you come across it again please send the link my way!
I’ve been trying tofind it since your comment and I just can’t place where I came across it! It was an opinion piece on some low rent looking leftist blog, so it’s hard to search for. I will keep looking though, because I’d like to find it again and I’ll share it when I do.