I can't seem to find that one comment explaining the issue with them...
But for the sake of promoting conversation on Lemmy, what's the issue with Epic, and why should I go for Steam or GoG?
Note: Piracy is not an answer. I understand why, and do agree to a certain extent... But sometimes, the happiness gained by playing something from a legitimate source is far greater 🥹... coming from someone who could never ever afford to purchase games, nor could my parents... Hence I've always played bootleg, or pirated games.
TL;DR
What's wrong?
Their launcher has a terrible UI AND UX.
They make exclusive deals with studios to prevent other platforms from getting games. (Someone mentioned that Steam did the same thing in their infancy. Also, I have another question; why is it ok for Sony and Microsoft to make exclusive games for their consoles but not ok for these PC platforms to do so?)
They have been invested in by a Chinese company, Tencent. (Someone mentioned that it isn't that big of a deal, but idk.)
Epic Games paid big money to make some games platform exclusive.
Their launcher is, just like Origin and Ubisoft's one, features wise vastly inferior to Steam.
Smaller indie level multiplayer games do not have crossplatform play with Steam, or other issues like DNF duel breaking player room ping indicators.
None of these explain the amount of frequency of anemosity towards Epic for their store. It seems some are in a parasocial relationship with their Steam launcher. A bit like console fanboy wars. And for some reason they prefer a monopoly without alternatives than one with alternatives. Perhaps some see the installation of another program as an intrusion to to their private comfort. Not rationally like Microsoft's ill willed spying telemetry, but emotionally led. I encountered a few people who just don't want to install new programs and perhaps see Epic a threat to their habits.
But I dislike them for dropping Unreal Tournament.
Buying out a game after it was already set to sell on other platforms, and after people had already preordered it from those platforms, because your store lacked such basic functions as a check out cart so no one wanted to use it put them on the curb for me permenantly.
In a capitalist system, companies get worse in quality as they think they can get away with it to improve profit. Starting your store off at such a low point for your customers tells me that they are going to drop much lower once they think they have the stable playerbase to get away with it.
So I am completely disinterested in building a library of games on a platform I see as destined to become worse than the starting line of in the gutter.
Your points are very valid and it was a terrible thing for Epic to do, but they backpedaled on that and have never done the removing a product from Steam afterwards ever again.
No, they have never done it so far. Because it cost them a large amount of public opinion when they had almost nothing else to lean on. It was a decision that they survived only because their other products like unreal and fortnite funded it.
Once they think they have enough dedicated users, who are unwilling to leave their libraries, and they believe they have earned a steam equivalent customer reputation? They will do it again.