UI designer here - people are simply getting dumber, tech-wise at least.
That being said, there have been a lot of improvements in UI and UX world in the past 20 years the problem is that many users are so technically inept the drag down the entire curve all the way down.
Think I kinda agree with this. Yesteryear’s software took training and experience, and business either hired or trained that experience. Now businesses don’t want to waste time or money on training, so thy hire experience, contract it out, or find some kit that is “easy” with minimal learning curve.
I feel like I belong to one of the last generations that had to figure stuff out on our own when it came to computers back when I was a kid.
I was born in 87, my first computer ran Windows 3.11, I remember installing Windows 95 from floppy disks.
The whole "it just works" part of tech is both fantastic and horrible, fantastic in that it works, horrible in that when it doesn't you get way fewer tools to work with.