I tried searching for research on it, but only found results claiming this didn't work... Not actual scientific research, but better than "we think this should work, so now we'll try selling it"
A key part of visual design is knowing that the users don't know what's best for themselves. They usually stop complaining after 3 months which is proof that you are correct and they are wrong!
Yep it's not the correct context to use it unless there are accessibility requirements. For example the tool is frequently used by people who are in the neurodivergent spectrum