Loyal T-Mobile Customer Of 20 Years Faces Billing Nightmare: Denied Refund, Hit With Late Fees, Sent To Collections After Company Fails To Cancel Line Properly
Neomega @ Neomega @lemmy.world Posts 0Comments 8Joined 2 yr. ago
Neomega @ Neomega @lemmy.world
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It's interesting to see this now. I had T-Mobile for about 10 years and I canceled both my cell phone and 5G internet last October. Then I received a collection notice around February. After calling, then having to go to our local store to have them confirm my identity and the date that I dropped off the 5G modem to them, and then another phone call and a transfer where the rep finally told me that the person that canceled my phone line did not also cancel the 5G modem line. The local branch confirmed the day I dropped off the 5G modem was the day that I called to cancel, and they saw it had no usage during that entire time. And yet after all that, they insisted that I needed to pay the bill and refused to discount it or anything at all, finally they wore me out and I didn't care anymore so I told them I would pay it right now on the phone and this would be the end of it, the little prick had the nerve to tack on late fees on top of it all after admitting it was all their fault. I will never use T-Mobile in any capacity again and will actively dissuade people I know from using them.