So my company decided to migrate office suite and email etc to Microsoft365. Whatever. But for 2FA login they decided to disable the option to choose "any authenticator" and force Microsoft Authenticator on the (private) phones of both employees and volunteers. Is there any valid reason why they would do this, like it's demonstrably safer? Or is this a battle I can pick to shield myself a little from MS?
I work in cybersecurity for a large company, which also uses the MS Authenticator app on personal phones (I have it on mine). I do get the whole "Microsoft bad" knee-jerk reaction. I'm typing this from my personal system, running Arch Linux after accepting the difficulties of gaming on Linux because I sure as fuck don't want to deal with Microsoft's crap in Windows 11. That said, I think you're picking the wrong hill to die on here.
In this day and age, Two Factor Authentication (2FA) is part of Security 101. So, you're going to be asked to do something to have 2FA working on your account. And oddly enough, one of the reasons that the company is asking you to install it on your own phone is that many people really hate fiddling with multiple phones (that's the real alternative). There was a time, not all that long ago, where people were screaming for more BYOD. Now that it can be done reasonably securely, companies have gone "all in" on it. It's much cheaper and easier than a lot of the alternatives. I'd love to convince my company to switch over to Yubikeys or the like. As good as push authentication is, it is still vulnerable to social engineering and notification exhaustion attacks. But, like everything in security, it's a trade off between convenience, cost and security. So, that higher level of security is only used for accessing secure enclaves where highly sensitive data is kept.
As for the "why do they pick only this app", it's likely some combination of picking a perceived more secure option and "picking the easiest path". For all the shit Microsoft gets (and they deserve a lot of it), the authenticator app is actually one of the better things they have done. SMS and apps like Duo or other Time based One Time Password (TOTP) solutions, can be ok for 2FA. But, they have a well known weakness around social engineering. And while Microsoft's "type this number" system is only marginally better, it creates one more hurdle for the attacker to get over with the user. As a network defender, the biggest vulnerability we deal with is the interface between the chair and the keyboard. The network would be so much more secure if I could just get rid of all the damned users. But, management insists on letting people actually use their computers, so we need to find a balance where users have as many chances as is practical to remember us saying "IT will never ask you to do this!" And that extra step of typing in the number from the screen is putting one more roadblock in the way of people just blinding giving up their credentials. It's a more active thing for the user to do and may mean they turn their critical thinking skills on just long enough to stop the attack. I will agree that this is a dubious justification, but network defenders really are in a state of throwing anything they can at this problem.
Along with that extra security step, there's probably a bit of laziness involved in picking the Microsoft option. Your company picked O365 for productivity software. While yes, "Microsoft bad" the fact is they won the productivity suite war long, long ago. Management won't give a shit about some sort of ideological rejection of Microsoft. As much as some groups may dislike it, the world runs on Microsoft Office. And Microsoft is the king of making IT's job a lot easier if IT just picks "the Microsoft way". This is at the heart of Extend, Embrace, Extinguish. Once a company picks Microsoft for anything, it becomes much easier to just pick Microsoft for everything. While I haven't personally set up O365 authentication, I'm willing to bet that this is also the case here. Microsoft wants IT teams to pick Microsoft and will make their UIs even worse for IT teams trying to pick "not Microsoft". From the perspective of IT, you wanting to do something else creates extra work for them. If your justification is "Microsoft bad", they are going to tell you to go get fucked. Sure, some of them might agree with you. I spent more than a decade as a Windows sysadmin and even I hate Microsoft. But being asked to stand up and support a whole bunch because of shit for one user's unwillingness to use a Microsoft app, that's gonna be a "no". You're going to need a real business justification to go with that.
That takes us to the privacy question. And I'll admit I don't have solid answers here. On Android, the app asks for permissions to "Camera", "Files and Media" and "Location". I personally have all three of these set to "Do Not Allow". I've not had any issues with the authentication working; so, I suspect none of these permissions are actually required. I have no idea what the iOS version of the app requires. So, YMMV. With no other permissions, the ability of the app to spy on me is pretty limited. Sure, it might have some sooper sekret squirrel stuff buried in it. But, if that is your threat model, and you are not an activist in an authoritarian country or a journalist, you really need to get some perspective. No one, not even Microsoft is trying that hard to figure out the porn you are watching on your phone. Microsoft tracking where you log in to your work from is not all that important of information. And it's really darned useful for cyber security teams trying to keep attackers out of the network.
So ya, this is really not a battle worth picking. It may be that they have picked this app simply because "no one ever got fired for picking Microsoft". But, you are also trying to fight IT simplifying their processes for no real reason. The impetus isn't really on IT to demonstrate why they picked this app. It is a secure way to do 2FA and they likely have a lot of time, effort and money wrapped up in supporting this solution. But, you want to be a special snowflake because "Microsoft bad". Ya, fuck right off with that shit. Unless you are going to take the time to reverse engineer the app and show why the company shouldn't pick it, you're just being a whiny pain in the arse. Install the app, remove it's permissions and move on with life. Or, throw a fit and have the joys of dealing with two phones. Trust me, after a year or so of that, the MS Authenticator app on your personal phone will feel like a hell of a lot better idea.
No company has any right to force people to use their private phones for company purposes. I'd absolutely refuse to let them install anything whatsoever on my phone. If they want me to use a phone for work, they'll have to give me one.
Not a good solution but a decent one. Create a work profile on your phone, using Shelter (Fdroid, open source), and put all your work apps on that. Your data and processes are isolated and you can turn off all your work apps with a single tap. It's like a secondary virtual phone.
You cannot be forced to give your employer access to your property, so just say that you cannot install it on your phone. Make sure you say that it isn't possible. You don't have to make it sound voluntary. You can just say "I cannot install this on my phone". Even if the reason is because you refuse to install it, it doesn't matter, that's your call to make with your own property.
Your employer will either need to find another solution that you can use, or they will need to issue you a company phone so that you can use the mobile software they require you to use.
Can you claim that you don't have a smartphone? Then they'd either have to provide an alternative authentication method, or provide you with a phone.
I've been part of the Microsoft Bad crowd for well over 25 years now, but there are a few things that I will concede that MS has done well. Authenticator is one of them. I haven't looked much into the privacy aspect of it, though.
The ms authenticator works in 'reverse' in that you type the code on the screen into the phone. I assume this is preferable to corporate as you can't be social engineered into giving out a 2fa token. It also has a "no this wasn't me" button to allow you to (I assume) notify IT if you are getting requests that are not you.
I don't believe that the authenticator app gives them access to anything on your phone? (Happy to learn here) And I think android lets you make some kind of business partition if you feel the need to?
≥ and force Microsoft Authenticator on the (private) phones of both employees and volunteers.
Refuse to use the service until they provide you with a work appointed phone. Volunteers admitedly have a more difficult time with that but as someone else said you can indeed do text/call options.
You can say no, and if they won't budge buy a cheap old phone off Swappa or craigslist or marketplace for $20 install Ms authenticstor on it and leave it at your desk.
I work for an MSP servicing 5k users all of whom I force to use M$ Auth app. Because it is the best Authenticator on the market, their company is paying for it, and because I look at the sign in logs for 3-4 different organizations every day to see literal hundreds of foreign sign-in attempts that fail due to M$ MFA. Yeah fuck monopolistic megacorps but understand when they provide an actual good product that is safe to use and actively protects you as an individual better than anything else out there.
All that said, the most likely reason is that they don't want to make a document explaining how to set up MFA for each of the dozen+ apps out there and they certainly don't want to talk to users who don't know what they are doing with which ever app their kid set up for them
I'm sure you know what you're doing better than 80% of the other employees in your office in this regard but I can tell you from experience, when one person gets their way, everyone wants theirs too.
I don't really get the rub here, JM all for separating work devices and personal devices but the 2fa apps don't leak any info and the company can't "do" anything to your phone remotely. The apps work in air plane mode. I also want to bet more than half the users that complain about this use the companies free WiFi.
Get a flip phone and say you can't install it, however SMS 2fa is very insecure.
Thanks people, some good replies here. I could demand a work phone, but that's impractical, dragging around two phones etc. I'd like all my 2FA in Aegis and not have to think and pick the right app first, let alone pick and unlock the right phone. The Shelter option is very nice, didn't know about that. If my company won't budge I'm doing that. When push comes to shove I could even use outlook that way on my phone.
Get a used /cheap phone or tablet, only turn it on or enable wifi when you need the app. Don't use it for anything else. I think that covers all the bases.
If you're in the US, that could very well get you fired in any "at will employment" state. It's shitty, fucked up, and should be illegal, but the legislators seem to represent wealthy corporations way more than they represent their human constituents (GOP especially).
We let anyone use any authentication app. The Microsoft one is the best one. I'm pushing to make us exclusive because I'm sick of the IT support guys trying to support a dozen apps. You don't have to use your Microsoft account provided to use the app or back up your credentials.
If MS Authenticator still works with totp urls just like any other authenticator then you can just use some open source authenticator. Some password managers even have one built it.
Lots of great conversation here, I also work somewhere where this is required. If I didn't need my phone for access to chat, I just wouldn't use it for work. Alternatively, my phone has a work profile so I use that for any work related or non-FOSS apps. My IT guy even approved of my methods and said do the minimum and never more with tech.
Authentication methods in Entra ID (which is presumably what we are talking about as the identity provider) include Microsoft Authenticator and software otp.
Authenticator is push authentication, as described elsewhere here. If for some reason you're not getting push notifications, you can use an OTP code instead, but this still requires that you have push authentication configured in Microsoft Authenticator.
You can only use Software OTP in other applications if your administrator has explicitly allowed use of Software OTP as an authentication method, and also excluded you from being required to use Authenticatior - otherwise Authenticatior would always 'win' as choice of mechanisms because it is more secure.
Several states in the USA require that employees who are made to use their personal phone for business purposes be compensated. The enforcement method and process for requesting same is naturally very obscure.
And here I am wishing they would come out with an authenticator watch app, so I didn't have to do all the work of taking my phone out of my pocket and swiping a few times.
If your company is enforcing geographic location as a security qualifier then MS Authenticator can poll your device. Also you can use push authentication with the MS suite.
You have the right not to use your personal hardware for work, and the employer must provide the necessary equipment to accomplish your job.
Ask if you could get a hardware token (ie: Yubikey Security Key) instead of using Microsoft Authenticator to fulfill the security requirements. It's low cost and doesn't require a subscription unlike a cellphone plan.
Your employer might use MS Authenticator but still let you do call or SMS 2FA. If you use a VOIP number, it won't be vulnerable to SIM card swapping attacks.
I know Google has a way to "force" you to only use their app, and that's strictly enforced for personal MFAs (I haven't verified that recently), I didn't have that kind of trouble not using the MS one, but I'm not sure my org was as strict as yours on that "force MS" option.
...it won't let me edit my other comment but I wanted to add that YES using MFA is demonstratively far more safe than any password you can set.
With a multi factor enabled you could literally give your password out and people could not access your account without being able to complete that second layer of security.
When setting up the authentication when it asks you to set up Microsoft authenticator there should be a drop-down at the bottom of the page that says use another option that will allow you to use a phone call or text message as your chosen method of authentication.
Do like a friend of mine. He has a 15 dollar a month phone(mint mobile) that he uses for all his job related bullshit. Its all it does and he has no personal accounts on it at all. It kinda sucks that they insist on him using his own equipment for it but its the cheapest way to keep them out of his personal life.
we have o365 and while i do have the authenticator, you should also be able to add a phone number or email address for text/email codes instead of the authenticator (i know my coworker doesn't have the authenticator but gets codes to her sms)
If you don't care about the money you get paid every fortnight then go ahead. Nobody cares! For employers , you are just a number and for you ,employer is the means to get paid.
I am in IT and I feel like I speak for the industry we don't care. Some of my customers have regulators who make arbitrary and capricious decisions with a minimal understanding of infosec but we have to keep the customer compliant.
Same problem here, my company requires 2FA for remote network access. MS Authenticator requires Google Services on Android which I don't have - so no home office for me I guess.
I had to install MS Authenticator to get into my account, then I added a phone number. I then deleted Authenticator from my phone and from my 2FA settings.
You might be able to 2FA via text or phone call. That's what I do. It's bad enough I have to BYOD for a laptop. I don't want MS BS on my personal phone as well