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This is unrealistic, the client would never say thank you.
In my experience they’d carry on complaining, even after an apology and saying it’ll be put right.
This client is an introvert who took the entire day off to prepare for this phone call.
That's social anxiety, not introversion.
Thats “po-tay-to po-taa-to” if you have social anxiety to be fair. A bit like saying smart people instead of scientist.
Also one can have a phobia or struggle with the challenge phones have of being live audio without visual ques, without having any other anxiety for live socializing.
No, social anxiety and introversion are completely different things.
Social anxiety means that social situations cause you anxiety.
Introversion means that social situations drain energy.
Extroversion means that social situations give energy.
You can absolutely be an extrovert and have social anxiety.
Ah i see what you mean, medically speaking you are indeed very correct but i feel like words like introversion (and even social anxiety) have grown allot in public use where they are understood beyond the stricter scope of a medical diagnosis.
I wont use semantics to argue actual science but i do often consider that scientific definitions can and do evolve just like language. I fit quite a few criteria and have more then one diagnosis, yet i experience nuance beyond the strict definitions. I know many social events that are draining, and some that give energy, Many social settings i have anxiety about, and some where i am confident.
Yeah so if your job involves a lot of social energy you might not have enough energy to make a bunch of phone calls. Like it's a little hyperbolic, but if I have to do a lot of talking to contractors I'm taking a full half day because after that I am going to want to sleep.
Or, you know, someone who doesn't immediately resort to complaining or accusing new people of ill-intent to employ intimidation... There is a big overlap of the two groups, isn't there?