"The service team reply misunderstood the situation. Unlock tool is unavailable at this moment but we are allowing the possibility to unlock, please stay tuned."
I've had the ROG 2, and now the ROG 6. Up there as my favorite phones ever. Even if you aren't a phone gamer, it's great for Android Phone power users too.
Surprisingly, though I didn't originally buy with it in mind, the second side USB-C port quickly became one of my favorite features.