I can't seem to find that one comment explaining the issue with them...
But for the sake of promoting conversation on Lemmy, what's the issue with Epic, and why should I go for Steam or GoG?
Note: Piracy is not an answer. I understand why, and do agree to a certain extent... But sometimes, the happiness gained by playing something from a legitimate source is far greater 🥹... coming from someone who could never ever afford to purchase games, nor could my parents... Hence I've always played bootleg, or pirated games.
TL;DR
What's wrong?
Their launcher has a terrible UI AND UX.
They make exclusive deals with studios to prevent other platforms from getting games. (Someone mentioned that Steam did the same thing in their infancy. Also, I have another question; why is it ok for Sony and Microsoft to make exclusive games for their consoles but not ok for these PC platforms to do so?)
They have been invested in by a Chinese company, Tencent. (Someone mentioned that it isn't that big of a deal, but idk.)
For me it's entirely self-centered and I'm dispensing with all the aspirational and political feelings that people have about the way businesses operate.
Quite simply I recommend Steam because it is a product with so many killer features, it's really hard to take anybody else seriously.
It's just shy of 2024, and Epic is still a non-realized alpha product. Their website, store, and launcher/library is a perfunctory effort at best. The most recent feature they added that I even consider to be an improvement would be the ability to look at my own games library - that should sound like a pretty funny joke but it's said deadpan. They don't even have proper controller support for PC, whereas Steam for example recognizes that PC gamers come with a variety of input hardware.
I mean it's so simply that steam is such a mature product that offers so much to the gamer, and epic just wants money and they're not really doing anything to compel me to want to use that platform.
GOG is great, it's a simple system that gives you the power to own your own games and I very much appreciate that. Personally I don't like to splinter my collection across different services so I'm mostly avoid them but I can't say anything really negative.
Anyways this is just my opinion, I feel like steam has tons of killer features, the otherS simply don't. There's lots of valid discussion in other areas about ethics and things like that but really I'm just looking at it from the perspective of what do I want from my money. Steam gives me the most, and the others don't even hold a candle.
I try so hard to be a rational consumer and not an emotion-driven zealot for any company or product. I just look at Epic and what they tell and show gamers/devs/publishers about who they are as a company. They don't hide it.
Epic doesn't seem to add any killer (and at times rudimentary) features while they focus their pitch down to more money for publishers now but we own your soul; By comparison Valve says here's a robust and trusted, feature-rich platform you can deploy upon and we're improving it constantly.
Valve engages in continual expansion of their Steam ecosystem (look at the Deck alone and how much value that added overnight); Valve does continual short-lived research projects like the Steam Link / Steam Controller, which don't survive as stand-alone products but pound one novel killer-feature after the next into the platform; Epic treats their product like an afterthought and their customers as wallets.
This is really what is at the crux of it. I am not sympathetic to Epic's way of doing business where the customer is last, the developers and their art are the pawns, and publishers are plied with sweet, predictable short-money in exchange for souls.
I've seen enough enshittification to know at this point that doing business with a bean-counting, value-wringing company hurts us all, and perhaps I'm out on a limb here but I feel like this sentiment is becoming highly solidified among many.
I have one major point against Steam. They sort of require you to play their games through their own platform, when you purchase through their platform, basically locks you in. What if Steam went bankrupt, or start playing less nice?
The whole idea of digital licenses are stupid and risky. If you can find it on GOG, it's preferable to get it there. The games are DRM-free, and you can directly download the installers and make an offline backup of them.
What if Steam went bankrupt, or start playing less nice?
Thankfully, there's not too much reason to worry about this yet. Steam is a money-printing machine, and it's not a public company or beholden to investors who demand increasing profitability every quarter. As long as Gabe Newell is still alive and doesn't sell out by taking Valve public, things probably won't change much.
This is where I'm often torn. My sentiments lean fully to the principle of the user owning his/her purchased software.
But I want Valve to have my money and I trust them, because their entire business model is giving me the power to play my games in the most ways possible, and in ways that having the OG installer on my Desktop can't do.
I can stream my entire 900 game Steam library to my phone and when my Deck gets here I'll have access to it all there as well. Muahahaha. Take my money. No GOG RAR Installer is going to give me that, ever. This doesn't seem to get talked about enough. Valve adds so much value, they make it so I don't even want to pirate.
It's important to note that just because you got it on GOG does not guarantee it is DRM free but they do try. (Unless things have changed since I last looked)