They obviously knew it sucked because all of their luxury cars still have buttons. It was just a cost saving measure and they tried to spin it as “fancy” in their low to mid range cars.
Replacing the buttons with a tablet has always been a cost saving measure on Tesla's part that was marketed as "futuristic", physical switches and dials made of plastic and metal as well as the underlying components will never be as cheap or as easy to wire as a simple touchscreen control. Other car companies followed suit, because Tesla made a method of reducing their own manufacturing costs hip, so many of them jumped on it.
But, Tesla tablets were designed with the belief that this cost saving is possible because of the delusion that full autonomous self driving is possible with existing hardware through software updates. When self driving didn't happen after a decade of trying, people realized how inconvenient and dangerous it is that the only way to adjust the AC, stereo volume, and sideview mirrors while driving is through a tablet with no tactile feedback. So now, we are finally seeing that trend reversing.
The fact that they needed to receive a lot of complaints to reconsider makes me wonder - do they even do any kind of usability testing for their products? Anyone who even sat in a car with only touchscreen can tell you the experience is not comfortable.
And I don't think it's just about the price of physical buttons. Buttons are a selling point right now, they could charge a small premium (not in the thousands but ~$200 certainly.
I like how you can get a ticket for using your phone while driving, so automakers decided to replace your tactile radio, where you don't need to look at it to operate, with what is basically a giant touchscreen phone in your car where you need to look at it to see what you're doing instead of feeling what you're doing.
I test drove one, and the touch buttons were ass, but nobody mentions the lag. There's ZERO feedback, do you press the button again and watch the screen show you turn the thing on and then back off.
I would NEVER buy a car with touch controls based on this experience. It was horrible.
Carmakers did this to copy Tesla, not realising that Tesla did it to save themselves a few bucks and to hell with the person who suffer a degraded or unsafe driving experience as a result. Witness how Tesla even removed indicator stalks, making it all but impossible for people to safely and legally navigate a roundabout. Who cares if someone crashes, because it's all about the bottom line.
Real buttons in a car are good because you don't have to fucking look at them to know what you're doing, unlike a god damn touch screen, so your eyes can remain on the road.
I've always wondered how these things happen. Clearly a massive car manufacturer should have some kind of a feedback group about what will potentially go into new vehicles, right? I can't imagine anyone enjoying getting distracted from the road, to navigate between piano black plastic, and laggy nested touchscreen buttons
Imagine paying the same price for a car that lacks the technology of:
Smart screen
With heat resistant materials that are designed to resist high temperatures and still function properly (i.e in summer times)
With GPS features, and media access
But the screen still sucks because you can literally buy a magnet and stick your phone there, and still be able to do literally everything a smart screen car do.
I mean id still buy it because I prefer cars that are not so impractical, but it's a shame that it still costs practically the same.
Conceptually, a smart screen sounds like a good idea, but the implementation is bad.
and to add insult to injury, I couldn't turn the heater on countless times because the climate portion of the OS was unresponsive. Other times, it would simply say that the function couldn't be performed at the time. Why? No idea.
This is the main problem, not something about the UI being wonky. That my AC can freeze not because of the radiator but because of a shitty UI system? That's insane.
When I bought my Tiguan the dealer was pushing really hard for me to get a 2022 which has just come in. It was the first year to have capacitive steering wheel buttons. I told them to find a 2021 or I'm looking at something else. I think the car market was still a little slow at that time so they made it happen to get a sale.
Now only if I could complain enough that my recall on my Atlas gets the passanger air bag fixed. Got told in April that nobody can ride in the passenger seat because the air bag might not deploy. Still no ETA on when a fix will be available. What a BS company.
Not all of the buttons. Please be reasonable. Just some of the buttons.
I don't need memory buttons.
I don't want to push the button half a dozen times, just to miss the menu I wanted by 1 click, and have to go around again.
I don't need separate am fm and cd buttons.
I really don't mind a touch screen for climate control, or audio interface. Just keep the business from moving around the screen at all and I'm pretty happy.
Unpopular opinion: Unresponsive buttons are just as bad as unresponsive touchscreens. And touchscreens are not bad if you don't have 5 keys presses to get what you want, if you can customise your layout and if the system is not underpowered as they always seem to be.