Was forced to use a third party to fill a rental application. The application failed and now they're demanding significantly more sensitive information than what I ever provided before they'll comply.
Was forced to use a third party to fill a rental application. The application failed and now they're demanding significantly more sensitive information than what I ever provided before they'll comply.
Their reply to my request to delete my data:
Thank you for your email requesting your right to be forgotten.
In order for us to carry out this request, we require proof of ID to ensure we only action requests made by the genuine owner of this email account. Acceptable forms of identification are,
- Recent utility bill from the last 3 months (e.g. Gas, Electric)
- Valid drivers License
- TV License within the last 12 months
- Council Tax Letter within the last 12 months
- Title Deeds
i guess it's related to the following; exercising your rights under gdpr requires the other party to be able to identify you. that's why they need this information. if you want to (potentially) fuck with them: first ask for a listing of all the information they have about you, before asking for deleting your data. this listing must contain the request itself. if your request is missing, they are likely breaking compliance rules.
first ask for a listing of all the information they have about you, before asking for deleting your data. this listing must contain the request itself. if your request is missing, they are likely breaking compliance rules.
I'm not quite understanding, do you mind breaking that down for me?
one of your rights under gdpr is that you are entitled (free of charge) to a listing of all the data the other party has about you.
when you ask them about this listing this request itself becomes data the party has about you. it should therefore he included in the listing. (it is self referential, but that's how it is).
if the information that you requested such a listing is missing from the data they provide in response to you request, they are in breach of gdpr rules. from them on you might want to file a complaint.
( I've no idea whether this would result in any meaningful compensation, if at all. but at least it should keep them busy.)
That's wild.
Tangentially, fuck a TV license.
It is, had a proper look and also definitely not what they're meant to be doing:
https://ico.org.uk/for-the-public/your-right-to-get-your-data-deleted/#:~:text=The%20organisation%20should%20delete%20your,impossible%20or%20involve%20disproportionate%20effort.I replied saying no, and told them again to delete my data.
A little firmness is all. Good on ya
Most companies I've sent data deletion request just do it, but when they start to argue I just hit them with most ridiculous bullshit while acting like the most privileged bitch until they do it my way.
Try saying no, see what happens.
Fearmongering, gaslighting, lawful threats, technical jargon and the word 'rape' are your friend.
Just recently when requesting GDPR data deletion from UK-based company they also wanted to confirm my identity, hell they will.
I hit them with the fact that a person controlling the e-mail address can use their 'Forgot password' feature to take control over the account and access my sensitive data they're in possession of or steal my identity using their own services. I also not so kindly suggested that I'll report them so their security practices are investigated for the safety of their customers.
...they deleted the data without any further questions.
PS. Not sure about UK laws, but for GDPR: Always request confirmation of the deletion and the detailed steps they've taken to ensuring your data has been properly erased. They're obligated to tell you that upon request.
I hit them with the fact that a person controlling the e-mail address can use their ‘Forgot password’ feature to take control over the account and access my sensitive data they’re in possession of or steal my identity using their own services.
this was their excuse to why they won't delete my info without proof of ID.
I told them no, I told them that if my bank or phone provider or online grocer who all have much more important and sensitive info, namely my payment/bank details, can verify me without extra documentation, so can they, they still said no.So I've filled a complaint with the ICO, there's fuck all else I can do unfortunately..
Their reply:
The reason that we ask for ID is to safeguard your personal data by verifying that the request is genuine before proceeding with deleting your personal data. This process is consistent with guidance published by the Information Commissioner’s Office. (https://ico.org.uk/your-data-matters/your-right-to-get-your-data-deleted/)
The purpose of this process is to prevent someone unauthorised from requesting deletion of your data, for example where there are shared email addresses, or someone has access to your account or email address, or where someone is spoofing your email address. Please see our Privacy Policy (xxxxxx) for more information about personal data we collect store and process.
Please be assured that when you send ID to our dedicated ID email address, this is automatically and permanently deleted from our systems within 7 days. We do not continue to store or process your ID beyond this time or use it for any other purpose other than to verify your identity to action your erasure request.
If you would prefer not to send ID via email, you can post copies to our address and upon receipt from our team we will then securely dispose of the copies. Please send these to:
Data Protection Team,
xxxx
xxx
xxI hope the above explains our rationale and allays any concerns you may have. If you have any further questions please do not hesitate to ask.
Does that seem unreasonable?
European Data Protection Board, “Guidelines 01/2022 on data subject rights - Right of access”, Version 1.0, para. 73
Took me a minute to find, but that's really great info, thanks!
I've already filled a complaint with the ICO since the company continued to refuse to delete my data, so we'll see what they come back with (their own guidelines say something very similar - "they should only ask you for just enough information to be sure you are the right person") if they side with the company I will definitely be quoting these guidelines.
Yup, pretty normal.
Considering the information I'm asking them to delete, yes.