Baldur's Gate 3 actor Samantha Béart says people don't realise how awful Karlach was before the events of the game: 'I think she was a piece of work in hell'

I thought the whole redemption and trying to be a better person thing was well communicated as part of the game. She didn't shy away from saying how horrible she was in hell.

I feel like this article is just to drive engagement? Like, if you've played the game, you know that she was, and literally her whole arc is about how she wants to be free and be a better person. Plus she was in indentured servitude. She was basically just a weapon of war, hence wanting to get out and be free.

I'm a bit confused here, I mean maybe I'm missing something but the whole point of her recruitment was to kill other demons in hell. If you're killing horrible murderers because you're forced to do so, that might blacken the soul a bit, yes, but does it mean she was really 'a piece of work'?