1mo ago

Klarna Regrets Replacing All Those Pesky Human Workers With AI, Just Wants Its Humans Back

futurism.com

Company Regrets Replacing All Those Pesky Human Workers With AI, Just Wants Its Humans Back

Well, wouldn't you know it - leopards ate their face!

Fuck AI @lemmy.world

ThefuzzyFurryComrade @pawb.social

1mo ago

Company Regrets Replacing All Those Pesky Human Workers With AI, Just Wants Its Humans Back

futurism.com /klarna-openai-humans-ai-back

Technology @lemmy.world

inclementimmigrant @lemmy.world

2mo ago

Company Regrets Replacing All Those Pesky Human Workers With AI, Just Wants Its Humans Back

futurism.com /klarna-openai-humans-ai-back

16 comments

OP, for future reference, any post without a source is subject to removal. This is yours: https://futurism.com/klarna-openai-humans-ai-back
There are better sources like the TechRadar one this Futurism article cites, but it's not bad enough to get removed for Rule 2 or anything.
- I thought it was that Klarna thing. I just hope there's more companies that come to similar conclusions.
  
  As long as the companies actually hire people with living wages instead of this
  Now, the company says it imagines an "Uber-type of setup" to fill their ranks, with gig workers logging in remotely to argue with customers from the comfort of their own homes.
  Because they still don’t want to fucking pay people real wages even after realizing the value of real people
- Oops - I thought I had put a link on it 🤦 Fixed now!
"What you end up having is lower quality."
Gosh, who could see such a thing happening? It was totally impossible not to be blindsided by this. Literally nobody, ever, warned that this was likely.
So... how are they feeling about the folks who sold them on the AI in the first place?
- Those fine people are still working day in and day out trying to help me eliminate the awful labor aspect of my company. The pie chart says labor is a big cost for me. I understand pie chart, and I don't like that
- Depends on the state, some require both parties to know the conversation is being recorded. "I'm recording this call" should be enough.
  While it "should" be enough for a company "agent" to tell you the account is paid off. Courts tend to be pro business and there's probably language in the contract about mistakes...
  
  “Any mistakes we make are always resolved in our favor. Any mistakes you make are also always resolved in our favor.”
  
  I really wonder what a lawyer would think about this.
  I did a quick check on the MA laws around it and it says that you need to obtain consent from all parties on the call. It would be interesting if the company tries to argue that its AI would count.
  From a legal perspective, recording a call like that may just count as recording yourself.
Fuck em.
I hope they get the workers they deserve.
What company?
- IIRC it was Klarna
Have the workforce you paid for

16 comments