A VPN Company Canceled All Lifetime Subscriptions, Claiming It Didn’t Know About Them
A VPN Company Canceled All Lifetime Subscriptions, Claiming It Didn’t Know About Them
Glad people care this time, pure VPN did exactly the same thing except without the buyout. 5 years into a lifetime plan they said, "sorry, your account is closed". They were offering 5 year plans for less when I got the lifetime one. They didn't care and told me to complain to slashDot because that's where I bought it.
Pure did the same to me. They'd rather lose lifetime subs and save the traffic than foster customer loyalty. They didn't expect any of us to pay for a recurring subscription after doing what they did.
Considering how many companies are forcing into their TOSs forced arbitration and waving the right to class action lawsuit, of course this kind of shit was going to happen.
nope, nope, nope! buy a business, own it's debt and contracts. CLASS ACTION SUIT!
Unless the TOS included the common language that the company can change the TOS whenever they want.
True but they could shorten it up if they used Eric Cartman's phrasing, "What-eva, I do what I want!"
My ex cyber security firm did this recently. They gave out forever licenses. But slowly changed things that if you didn’t set up an email with your license. You couldn’t renew it. So once you replaced a device your lifetime membership was gone. They recently completely removed the code input for licensing. So I am no longer able to use my lifetime license I got from working there. Pretty scummy stuff. But the CEO is a drunk. So what do you expect? He fucked up the attempted IPO and did a share replacement strategy instead. Which is probably killing the company.
VPNSecure is the company.
Odd how they didn't just put that in the title.
Guessing it was a force copy title for the sub and the article wanted you to click. They put it in the body of the post at least.
What's odd is that it's not in the Wired headline either, this is a direct copy of their headline.
Because zero-click internet kills the revenue model. It's unfortunate, but understandable until something better comes along.
Would love to see a co-op model spring up where views on sites like Lemmy generate revenue for publications without the click. I.E. pay $1 a month to a shared fund that's distributed by percentage.
This is also why if you hit the lottery, you should take the discounted upfront cash payout, and not get it paid in an annual annuity for 20 years. You never know if the government is suddenly going become moral about gambling, and cancel all lottery payments.
Take the money and run.
Also because that lump sum is all there is. If you take the annuity they put the lump sum into an investment account and then pay you out of the proceeds (from which they take a cut, of course), and you can get the same returns they get, without losing their cut, doing it yourself.
Absolutely. However, if you are not the best with money, or on the irresponsible side; it might be best to take the annuity. Mathematically it makes no sense to do so, but if it stops you from blowing it all on hookers and coke in two years then its for the best. In other words, if you having it all is riskier than the state keeping track of it.
Even if you're bad with money, take the lump sum and go get a fiduciary advisor to handle it and give you a regular payout. Being a fiduciary advisor is important since it means they are legally obligated to work to the benefit of your money, not lining their pockets. Using something like a trust is another good way to protect you from yourself.
What’s wrong with hookers and coke?
Can’t you open up a trust with the money and put a provision on it saving you from yourself?
Lifetime memberships are kind of a trap, for users and a company. The company gets revenue once and then never again. That is great now, but won't pay your bills in 2027 or 2032. And the company knows that there are users who are willing to pay a huge amount of money for the service and who are using it. Of course the upper ranks will try to find a way to get money from them.
Hell yeah, diablo with guns.
Yep, two years before Borderlands delivered a much superior experience.
At the time I had spent six years playing EverQuest, Ultima Online, Anarchy Online and World of Warcraft in various capacities, and this was looking like an MMO borderlands like thing. Few MMOs had gone under so soon after release.
Apparently the same devs are making a sequel, and I think i'll make sure to pirate it unless they give it away to lifetime Hellgate London subscribers.
Nowadays I know better than to trust any kind of weird offer like this announced before launch. They'd only do it if they knew they were going to win... or were so worried they were going to go under.
What happened to plex’s lifetime sub?
It's not that it's gone, it's that the platform continues to enshittify.
It's really hard to remove all their bloatware garbage, and features seem to get worse all the time. Subtitles had a big change and they really don't do a good job of supporting them anymore, as an example. Had one show that no matter what I did the subtitles just wouldn't work after updating to a modern version that had the modern 'updated' subtitle handling. I've continued to update but it's still questionable.
When I got it they never had 'ad supported plex tv', now they do and they promote it everywhere. All I want to do is keep supporting what they have, newer modern codecs, squash bugs, and act as a crappy dynamic dns so I can not setup a domain that goes to my home network connection which is a dynamic ip.
What I don't want is to have to go into settings to disable or hide all their garbage ad revenue supported services everywhere in my private media library I paid a lifetime license fee for. It didn't have that advertisement when I bought it, they shouldn't be adding it afterwards, and I shouldn't have to keep updating my config just to stay on a version that supports evolving hardware.
I tried Jellyfin but it's even worse for subtitles which are unfortunately mandatory in my household.
Edit: this literally just popped up in my lemmy feed. https://lemm.ee/post/63954487
Still there
Nothing
I learned my lesson about “lifetime” thanks to SiriusXM.
When Howard Stern got lured to SiriusXM they offered a deal where you buy the receiver and pay $500 for a lifetime subscription with unlimited transfers to different receivers. Fat forward to 2017ish when I bought my last car that had the receiver built into the radio and tried to transfer to the new one. I was told that was the last time I would be able to do that and in the future I’d be paying a $75 transfer fee and be forced into a monthly subscription.
Lifetime is a hoax.
Lifetime is a hoax.
No, it's fraud.
The difference is that one is a funny joke and the other is a criminal act that ought to land corporate executives in prison, if the US weren't an oligarchy too corrupt to prosecute.
This may be your lucky day then! You can likely use that lifetime sub now!
I did the Sirius lifetime deal a few years offered before the one you did (in 2003 I think?). At the time they called it the "Friends and Family" promotion. It was only $300 at the time for lifetime sub, and they gave you the hardware for free. I'm still using that same lifetime sub today.
I was told that was the last time I would be able to do that and in the future I’d be paying a $75 transfer fee and be forced into a monthly subscription.
This was absolutely true this was the rules at one point. However there was a rule change (via lawsuit maybe?) that allows UNLIMITED TRANSFERS and the fee is only $35/transfer. Its even on the SiriusXM website FAQ:
"Please note: You may transfer an active Lifetime Subscription to another radio an unlimited number of times. For each permitted transfer of a Lifetime Subscription, you will be charged a $35 transfer fee, and the transfer must be effectuated through your Online Account." source
Your account is likely still alive with your name on it! Contact them and get back into it!
Further, back when you and I bought our lifetime subs the SiriusXM streaming service didn't exist. It is actually pretty robust now. With your lifetime sub (even without it being on a vehicle), you have full access to unlimited commercial free streaming in their best quality bitrate (there was a time that they offered reduced bitrates for lifetime users but that's gone now too).
For me, because of a further discount I only paid $230 for my lifetime sub because I got a credit for my previous monthly service and I've now had it for over 22 years. So if you do the math, I'm paying 87 cents per month for full in-car and streaming SiriusXM. Lifetime deal was SO worth it!
I'm still salty about Cerberus' 'lifetime' subscription
Same here. I made them refund me and then delete my account. It was a small amount, but I was pissed enough that I wanted them to work for it.
Me TOO!! i sent emails to support, posted on a google forums thread, this was like what, 13 years ago already?, eventually the thread got deleted, reach out to google support, they told me to take it with them, they never ever replied. so since then i never purchased a "lifetime" of anything
fuck them.
the app was very good though, and while typing this i got myself worked out and realized im still livid
edit: bought cerberus un 2015, got the
Hi xta, Your Cerberus license will expire soon. If you want to continue to use our services please consider buying a license. Click here to buy a license through secure payment! Thank You The Cerberus Team
email on late dec 2019.
I had forgotten about that. Now I'm angry again.
OKAY OMG TRUE I'M SO MAD ABOUT IT. I'M PRETTY SURE I GOT IT FOR FREE ON REDDIT SOMEHOW, I USED IT FOR YEARS AND THEN THEY AXED ME
Why would anyone be stupid enough to not honor them? Now, even if they backtrack, their name is mud. It's so stupid.
I think a company like this is not planning to linger for years. The owners wanna make a buck for a year or two and then sell it off. If they can stiff their customers in the process, they just don't care.
For long-lasting companies the motivation would be different. But this is not a world-famous VPN company, not by a long shot.
Damn straight. I never heard of this company before but you can bet your life I will never do business with them.
They will just change their name in 6 months. They all just get bought and sold non stop so you cant research if they are good or not. Kind of like those one apartments near a college that always change names and colors to trick freshmen into leasing with them.
Especially when we are talking about VPNs. The reason so many companies are sprouting out of the ground to offer VPNs is because the margin they have is huge.
I mean it seems to happen pretty often. The Curiosity Nebula mess, Crunchyroll had a $10 for the lifetime of your account thing but when Sony bought them they started messing with it. Even Google tried it with Google App domains free tier which they promised for life. I think everyone said fu to the buyout and just waited for the class action until Google blinked at the last minute.
I assume Plex will find a way to start charging lifetime purchasers any day now.
At this point I look for them just to see what sort of train wreck it'll turn into.
Lifetime services/updates are always a scam. The economics of this are really simple: Nebula is $30 per year or $300 lifetime. That lifetime membership covers only 10 years of subscription. So what's the plan after that? There's only really three outcomes:
Buying a lifetime membership you're gambling that Nebula will grow big enough that other people's subscription will pay for your service. Your membership is a liability for them.
It's also bad from the other end. Lots of small software devs will sell lifetime updates but eventually need to abandon their products because they simply run out of money.
A service continually costs money to provide. You can't pay for that with a single payment. Lifetime services are simply incompatible with running a business long term. It's a bad idea and someone is always getting screwed.
This is going to be Plex Pass in a few years if Plex sells out even more
I’ve had a lifetime Plex pass for many years. I have converted completely over to Jellyfin after trying it.
It’s more involved to set up for secure remote access, but once in place it is so much smoother to use.
This is why the first question is, is it open source?
Yes, name and shame the suckers already in the headline so they get what they deserve! VPN SECURE , yeah, right.
This is absolutely disgusting behavior. "Cannot honor the purchases," my ass.
I feel like "the new middle ages" really was a correct description of our time. Well, we're at the dawn of it. All our universal rights and universal truths are going to be subject to who's holding the dagger at your throat, and we'll have theocracies, family republics and feudal lords again. The blooming diversity of hell.
OK, this is a bit offtopic, just one can see such behavior in all areas today where they wouldn't be normal 30 years ago.
I propose "the new dark ages" might be more appropriate.
To be fair to the new owners the previous ones never mentioned the lifetime subscriptions existed and they were sinking the company. Probably the reason the original owners sold in the first place.
It was obviously a cash grab from the company before fucking off, you can't reasonably expect a lifetime vpn for 30 bucks. Either it eventually gets repriced, or they start mining all your information like every other "free" vpns.
They also said that they were cancelling lifetime contracts that hadn't been used in 6 months. Hard to see how those could be sinking the company.
Due diligence what...?
That's not being fair to the new owners.
It's the company buyer's responsibility to make sure they know about and honor existing contracts with the existing company, and it's the company's responsibility to provide that information to the buyer.
It is not ANYONE else's responsibility to make them follow that. If something like this happens, the company(whether before or after the purchase) was in the wrong.
How do you not know? Do your due diligence lol.
It’s BS they didn’t know about it. They got the financials before the deal. Even if it wasn’t directly listed as a line item it would have been a part of the expenses.
They still thought the deal was worth doing as it was based on incoming revenue and outgoing expenses.
I assume most companies write somewhere in their terms that "lifetime" means effectively "whenever the fuck we want".
If there is a company that uses the word lifetime properly they may be worth a mention.
I remember when AT&T had "unlimited" data when the original iPhone came out and severely underestimated how much data people used.
Today, every cell phone provider has an "unlimited" plan and in the fine print says "up to x GB, after which you will be throttled."
That shit should be illegal.
I've seen "fair use policy applies"
That shouldn’t matter
If we had the most basic of regulatory practices over businesses in this country, especially the tech industry, this practice simply wouldn’t be allowed. Even the bullshit doublespeak “life of the product” version
Lifetime means lifetime. If you can’t honor that don’t offer it. If you go back on it you should be harshly penalized.
Looking at you t mobile, rolling stone magazine, filmora, Dropbox, salesforce, mcafee, etc
This should also include if you remove features from lifetime subscriptions and make them contingent on paid monthly subscriptions (looking at you adobe, Evernote, and probably plex in 3-5 years)
I've read that laws of most countries have become orders of magnitude more complex since the time when ESG wrote his Perry Mason books.
One could also think that all of the laws functioning in a country at one moment being possible to grasp for one person in a week are a requirement for Heinlein and Asimov's visions of good future too.
Often touching upon the fundamental aspects like this one - a company sells not what it advertises, but it has somewhere in agreement a line that says otherwise.
While we have enormous amount and volume of active laws that don't change any fundamental aspects, but function as a minefield for an honest person trying to navigate reality.
A combinatorial explosion if you will.
When the legal apparatus as a whole stops functioning as law and becomes yet another power in the society. In some sense having law is a disturbance, and laws becoming so complex that they are not laws again, but something like medieval privileges, with complex interpretations depending on each side's power, and sometimes inevitable contradictions, just means that the system of society has responded to that disturbance.
Lifetime means lifetime
No, actually that is part of the problem, they shouldn't even be allowed to advertise 'Lifetime' without explicitly stating whose lifetime.
I've seen some saying that "lifetime" refers to product lifetime, which is not expected to be more than X years. So yeah, slimes gonna slime
In the fine print, "lifetime" is defined as the lifetime of a particular mayfly that has not been all that well-treated.
They often tie it to current offerings. So your plan may have unlimited 4G data for life, but won't include anything faster/newer. So once you want/need 5G, you have to switch to a different plan.
And even then it's dependent on the availability of the 4G network or whatever. They're currently sunsetting 2G and 3G networks, that means a lot of old school devices have to be upgraded or cut off, upgrades come with new contracts.
I guess Nebula should be meantioned then?
https://go.nebula.tv/lifetime?ref=nebulablog
It's the only company that comes to mind that still offers something like that.
This is also why I stopped prepaying for things. Sure I’m spending $50 more a year but at least I have flexibility.
Agency... people need to be more mindful when they are giving it up. It leads to bad places unless you know what you are doing.
Is this even legal? I mean people paid for the lifetime version.
If the new owners purchased the assets, name, and technology and not the company itself, then it's beholden on the remains of the old company to honour the deal... Good luck with that.
How many people start companies, rack up a bunch of debt, then create another company that buys everything except the debt?
Which is a problem of the legal system around it.
Within most(or all) EU countries this would count as a continuation of business and all previous liabilities (e.g. employees contracts, customers contracts, etc.) would need to be honored.
Why it is done this way? To prevent people from doing exact that.
Except what you're describing doesn't make sense. If the new owners purchased all of those things, then in reality they purchased the company. Courts are very likely to agree on this. It looks like a company-wide sale, therefore it probably is, even if someone tries to add a line saying "we aren't liable".
But imagine someone could "sell everything other than the liability". In such a case, the seller would be putting themselves on the hook to pay outstanding debts (i.e., the seller would be liable). And we know they have money -- they just sold the thing. So then the seller would pay... But they know that in advance, so they would not agree to such a sale in the first place, unless they were planning to steal that money through creative accounting of some kind... But both parties know all of that that in advance, so they would both be acting fraudulently.
They should be refunded tbh.
No, they should get their lifetime membership. They paid the money for the membership because the membership was worth more than the money to them.
A refund on its own is never good enough because of gains from trade. The company broke a contract.
Yeah, pro rata it from the time they bought it to whatever time deathclock.com says for the user and then using time value of money arrive at a fair value to refund
There's probably some fine print in the ToS that says they can do this. It may or may not be legal but that makes it a lengthier court battle to try to prove.
There are so many ways they can put the squeeze on. Session time limit, throttle fraffic, restrict usage times etc.
Then you can sell a monthly VPN+ subscription and offer revisiting lifetime users 2 years free if they move to the new “better” service.
I’m not saying I agree with any of this, but it’s certainly not a new strategy. They’ve nothing to lose. Those who are pissed off will leave, you already have their money and those who want to stay will pay up.
The VPN company can have their cake and eat it
Well, any time you buy any service from any company, you're depending on them to keep their word.
I'm not saying this is right, or ethical. But you're taking a chance they'll honor their service.
Sorry if anyone got screwed.
You've never heard of a contract?
Companies aren't held to contracts like people are held to contracts. One buyout, restructuring, name change, no more contract. It's meaningless
Way to not see the forest for the trees.
I'm stating they don't always honor the terms of the contract, and change the terms on a whim.
Good luck collecting a check for $0.72 from the class action lawsuit. A fraction of a percentage from their profits.
Genuinely curious, what was the point of you typing out all of this to put on the internet?
I don't know how to say this without being rude.
I'm wondering if you're a bot that just churns out a few semi-relevent sentences or if you thought this was going to contribute to the discussions at hand? Because it felt like it wanted to blame the victims and then pulled back at the end and I ant fathom why you stepped into the tightrope wire in the first place.
It kind of looks like the new owners of VPN Secure got screwed - the last owner made all these costly lifetime deals and didn't tell them. The obligation/liability to service those deals wasn't transferred to the new owners.
Which means the old owner is probably the bad guy here and still owes these customers for their lifetime subscriptions.
Sounds like the new owner didn’t do due diligence when inspecting what they were purchasing. Which means the new guy is an idiot and you probably shouldn’t trust your data with them.
Seems like the new owners got screwed over by the previous owners who “forgot” to tell them that they had a bunch of highly unprofitable users locked in without ever paying them a cent again.
Shitty situation for those “lifetime” subscription owners, but if the company shuts down because the new owners were sold a lie, they don’t have a VPN to use either.
That has nothing to do with the end user. In such cases they should sue the original owners.
Just saying: Lifetime Licences for Services are a ponzi scheme
I'd say it depends on how much the license costs vs how the service costs.
The analogy that comes to mind is old cemeteries (YMMV, this is from a New England perspective). People buy a grave and expect to occupy it forever. This is a problem for cemeteries because a cemetery will eventually run out of graves to sell. The sales of graves goes towards the upkeep of the cemetery. Once there's no more space, there's no more sales, and there's no more income for upkeep.
Some cemeteries get around this by reusing graves. You rent a grave for, say, 20 years and after 20 years of occupancy your next of kin is asked if they'd like to renew your subscription.
Other places charge a much higher upfront fee and invest it, using the interest to pay for ongoing maintenance.
Other places just abandon the cemetery and let it grow over with weeds.
*ponzi scheme
This analogy makes no sense