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I handle a lot of internal support for a dev outfit.
"My shit's slow."
"That's because you're on wireless at your house. Not my problem, but I'll try to help. Can you hardwire it?"
"That would be IMPOSSIBLE!"
"Suffer."
I used to work on a tech support hotline for a ISP 10 years ago and that was the usual thing.
- My shit's slow
- Ok, I see you've got perfect parameters for your ADSL, I just logged into your router, trying out download... and upload... It works exactly as it should, so maybe your WiFi? Could you connect a wire?
- Plz come fix asap, TECHNICIAN VISIT WHEN??!!
If the WiFi sucked on router provided as part of the service then sure, I could send a technician, but usually the router only had one ethernet port.
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