The pivot to video. I yearn for written tech guides or automotive process with well written instructions and detailed pictures. The fact that so much of the info once found in text is now pivoting to some chucklefuck holding his iPhone in one hand while trying to show you how to do a two handed job is extremely aggravating. Don’t even get me started on the need to sift through a 25 minute long tech video because you need to find that one step that you missed.
Yes! Gawd. I can read so much faster than they can speak, I retain the knowledge much better when I read, it's easier to search through written instructions for something specific, and I'm not always somewhere I can just blast audio.