Booking.com users angry at firm's response to hacks - BBC News
Booking.com users angry at firm's response to hacks - BBC News
Customers say they have been failed and feel let down after losing hundreds of pounds to fraudsters.
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Booking is the worst shit company you can cooperate with. We rent out a cabin with them, the second we have enough of our own bookings, we cut them off. They owed us money over a month in summer (they were rebuilding their payout system - WTF??), those f'rs even started taking fee for money transfer (so it costs them nothing) couple years back. Customer support is a joke. I really hope one day they will go bankrupt. Also their idiotic system in which you CANNOT WRITE PROPERTY DESCRIPTION is mental. You fill in the form and they make completely idiotic text out of it and translate it to all languages. So our cabin with porch is Room with terrace and beautiful view to the garden. In the beginning they even try to scam us with some "local tax deduction". I got angry and made them remove it. We have lots of guests who arrive and are surprised, because the description is co plete nonsense. We pay our taxes ourselves, they would simply keep high percentage of our already low money they give us after their sky high commission FUCK BOOKING.COM
I caught them price swapping multiple times last year. Changing the price between the click to confirm and verification screens, not by much, but if they were doing that to every booking, it would be massive. And they made the customer service experience very difficult and drawn out, no doubt to make most ppl give up.