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Is it common to put such statement in ""?
Taht way it almost looks like a "We have to post that, please don't be mad at us!" situation to me, which would be kinda funny.
It's an insurance company. I assume they had a 6 hour meeting discussing the shade of the quotation marks. Then the social media intern said you can't change it.
I also use direct quotes from whoever was the decision maker at work when I'm on the disagree side of "disagree and commit". I never felt the need to quote an entire message, but it might happen some day.
damn LPs
Well, we're also "sorry" that he was "murdered" by a "criminal".
If you ask chatgtp to write something it puts it in quotes. They probably didn't even want to spend enough time to select within the quotes when they did the copy paste.
That was my guess as well, and was thinking what would the prompt have been... "Make it sound empathetic by not really"?