Most consumers hate the idea of AI-generated customer service
Most consumers hate the idea of AI-generated customer service
A majority (64%) of 5,728 people surveyed by Gartner in December 2023 said they would prefer companies not to use AI in their customer service. Additionally, 53%...
You're viewing a single thread.
An exceptionally well trained AI customer service has the potential to be amazing.
I only call or try to chat/email with customer service if something has gone way wrong - like outside the typical customer service capability of assistance.
If an AI can realize that my problem is human worthy and escalate it faster, that would save me time in the chat queue talking with someone who barely knows my native language.
Alas, AIs will be poorly trained, so the bad-english CS reps will still be right behind the AI interface waiting for me.
It won't. It's a glorified faq