Most consumers hate the idea of AI-generated customer service
Most consumers hate the idea of AI-generated customer service
A majority (64%) of 5,728 people surveyed by Gartner in December 2023 said they would prefer companies not to use AI in their customer service. Additionally, 53%...
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Let's be honest here: they want a human to abuse. They want to be shitty to and verbally assault someone that they view as being "lower" than them. If the AI works well (a different conversation) then people will get over any trepidation they have rather quickly. The people that are legitimately upset will just miss having someone to put down for "only" working customer service.
Or maybe they just want their issues resolved.
Most people using customer service aren't assholes.
You have a trauma history in customer service? What are you on about? This isn't why people are calling customer service.
Let's be honest here: they hate that the companies are jerking them around and using bullshit programs to cause even more problems, instead of employing people to solve the problems.