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I don't get it. They are complaning that their limited free plan is limited?
They're complaining that the limited, free-tier plan is worse than it used to be. And really, for no good reason.
When EA releases Star Wars 2: A Sense Of Pride And Accomplishment, we complain about how stupid that is, do we not?
for no good reason
Hosting costs a lot of money
And they run ads. The free-tier is not actually free, you know.
The 1 or 2 kB of lyrics are a few orders of magnitude smaller than the song being streamed.
The album art probably takes up more space than the lyrics.
So, album art should also be a paid feature?Album art would make way more sense as a paid feature than lyrics, considering it's a largely cosmetic improvement.
How does it make more sense that “cosmetic” features are in the paid-tier? Would it not be the other way around?
Because it improves the experience, but isn't vital to it. If you want the free tier to be accessible to everyone, limiting things like lyrics that people like OP use as a disability accommodation isn't the way to do it.
The whole point with features being paid for is that they incentivize you to pay. There is no universal right to have a free tier or certain features for free.
It just makes sense to lock features that users enjoy to incentives them to pay.
Sure, but if that's causing a difference in access for people with a disability like OP, then that becomes an ADA issue.
It’s unfortunate and I can empathize with the user but I don’t see it as obvious that this specific need should be catered to, for free. It’s primarily a music service and lyrics is an additional service to enhance the experience, apparently at the paid-tier. It’s not so expensive that it’s inaccessible to the average user, if music with timed lyrics is an important part of their life.
I don't know. If we were talking about Netflix making captions a premium feature that requires an extra fee, I'd think that's pretty skeevy and ableist. I hadn't thought about lyric sheets being an accommodation until OP brought it up, but now that they did, I'm kind of putting it in the same bucket.
They're complaining that one of the things the limited free plan takes away is something they were using to accommodate their disability.