For the first time in 28 years of JD Power’s car owner survey, there is a consecutive year-over-year decline in satisfaction, with most of the ire directed toward in-car infotainment.
Less tactile controls made me choose a 2014 over 2015 Honda Accord when I bought my car a few years back, and I'm very happy with it! Can't imagine having most everything controlled with a touch screen. The only tech I need is Bluetooth and a backup camera. Screw software subscriptions and OTA updates to potentially alter the car I own outright.
I've got a 2019 Insight (it's basically a hybrid-drivetrain with a weird mix of Civic/Accord body/interior).
I think it's got the perfect mix of touchscreen and tactile. All the environmental controls are the normal buttons and knobs. The screen has a physical volume turn-y knob, and like 25,000 steering wheel buttons.
All the touchscreen stuff is stuff you shouldn't be doing while moving anyway. That said, Android Auto for Google Maps + Music/Podcast app was an absolute must for me.
All the other car software I straight out ignore with the rare diversion into FM radio when I'm feeling frisky or the fucking bluetooth stack in Honda's software is being a piece of shit and won't connect to a modern phone for 10 minutes.