HP CEO says customers who don't use the company's supplies are "bad investments"
HP CEO says customers who don't use the company's supplies are "bad investments"
HP is very insistent that users of its printers don't turn to cheaper third-party alternatives for their ink cartridges. It introduced a feature called Dynamic Security in...
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Investments? Do customers cost you money? That’s now how any of this is supposed to work. I’m not sure the CEO of HP knows anything about business. Dude, the customers are supposed to give YOU the money.
Yes. They are investments. It's a very common business model across several industries. To sell the initial machine for net cost or even at a loss, if it means customers will have to come back to you for additional supplies. Because that's where the money is.
I'm extremely confident that the CEO of the very profitable company HP. Knows more about business than you do.
Oh, okay.
So HPs shitty business practices are at fault here. Glad it isn't ignorance from the CEO. Phew.
When you say "at fault" what exactly do you mean? "At fault" for what? Making profits?
They're not here to make your life easier. They're here to make money for themselves.
At fault for making customers the world over hate their company and products. What do you think I meant?
I have the displeasure of telling you I have owned a half dozen printers from this shit-hole company from the last 20+ years. If an asteroid hit earth tomorrow I would use my last moments to cheer on the burning of their corporate HQ.
I'm sure they can wipe their tears with the bills people keep giving them despite being hated.
You do realize that the article being discussed here is precisely about how the model is not making people give them too many bills, right? Like, that's what the CEO is complaining about, that they aren't rolling in money and profits are not as high as they want them to be, so he is compelling the company to be more aggressive and abusive towards customers to correct what he perceives as a flaw. They are literally being sued for their anti-competitive practice that they insist on despite not being profitable unless they break the law. A battle they have lost several times on other jurisdictions, this business model has costed HP penalty fees before.
"You do realize" they made $3b in profit 2023.
Well as long as they profited we can all ignore the ethical issues and bad quality product line.
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The fact that they profited means people DO ignore the ethical issues and bad quality product line.
What was that you said about adding value to the conversation before?
Cool, this comment adds a lot to the conversation
As opposed to your story of how you've bought HP printers? Very illuminating
First hand experience with a companies product line for multiple decades?
When queried about their actions detracting from their public image?
Yea, quite fucking illuminating LMAO
Got more quarter-assed sarcastic distractions from HPs shitty business model/business plans going forward?
Congratulations. You've bought products from the company you hate for over 20 years and kept giving them money year in year out despite telling us all they are terrible.
I have no distractions at all. Only hard facts that their business model works and is profitable. Why should HP deviate from a model that brings them billions in profits?
Nah I get it. Calling your customer an investment was just a little too naked for me, so I made a joke.
I mean, yeah. Cost of acquisition is a thing. I’m hardly an exec, but basically it’s amortizing total cost of acquisition efforts over net new subs.
In no way do I intend to defend the shitshow that is HP. Just pointing out it’s a valid metric.