'It hasn't delivered': The spectacular failure of self-checkout technology

Unstaffed tills were supposed to revolutionise shopping. Now, both retailers and customers are bagging many self-checkout kiosks.

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I enjoy Sam's Club's "Scan and Go" feature in their app. I scan my items and pay in the app. I never have to interact with a soul, and that's peachy keen in my book.
- So much this. I started using it during Covid, and it’s been so great that I prefer Sams over any other shopping experience.

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