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I don’t get it either. The chicken sandwich is OK at best. A solid 7/10 just for consistency. Everything else is meh. People seem to like their fry sauce, which is probably required to eat their flat tasting waffles fries.
Americans like sauces and dressings on things. Ranch on everything, unless it comes with their own sauce.
I grew up around the East Coast of the US so I've been exposed to Chick-fil-A since I was born. Then I lived a good portion of my life in the West Coast, and when Chick-fil-A starting popping up here, people were going nuts over it. I guess they still are and I feel like I'm the only sane one who knows their food is mid at best with all their sauces
Here in New England they're really struggling from what I've seen. Parking lots and drive-thrus empty despite having this crazy 2-lane designed drive-thru. I think different regions have different guilty pleasures.