When I went to get my COVID booster at CVS, there was a huge wait. One Karen started yelling at one young pharmacist and my partner told the lady to stop yelling at the staff for something that wasn't their fault. The pharmacist later thanked us and explained the store's computer program will accept up to 100 appointments per day. It's a completely unreasonable pace to expect.
My friend works at Walgreens in the pharmacy and it's fucking nightmare. Unfortunately they can't walk out because we are at will state and if they protested they all just be fired.
Tell your friend I work for the same company in an at will state, me and my other techs stayed home for the strike ~two weeks ago and they didn't do anything.
If any more get planned (I heard about one at the end of this month but don't know if it's going to happen or not) I'd encourage them to participate!