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I wonder if it's that they didn't give it option to put you in some queue for later contact rather than the AI being bad there.
The customer service is definitely ass. That final response is either a whiff when guaging sentiment or super arrogant.
No, it turns out their customer service office doesn't open until 10 am Arizona time. Which is 5 1/2 hours from now.
So it was really helpful of them to send me an information-free notice at like 11 pm (I was already asleep) letting me know my package was on hold and giving me no further information no matter how deep into the tracking I went.
And if I do the tracking by phone, they tell me it will be delivered today.
Honestly, even though it's a 90-minute drive, the place where the package is located is open at 10 am and it's important enough to me that I'm just going to drive over there.
Yeah, that whole experience is terrible. I tend to go to bed early most of the year in Japan time so, especially if it's some US or European company, I can relate to the hatred of useless late-night notifications. Best of luck!
Thanks!