That customer sounds insufferable. Might well be the fault of the company but him going on about how much his house cost (and the sofa) makes him sound like a right tosspot.
I would guess, homeowner Luke is ok moneywise. If that couples photo on the website is his home... a brief analysis... correlation of christmas tree and miniskirt suggest an indoor temp of +72'F; an animal skin rug is under the dinning table (expensive choice); and the couple are likely childless (displayed book titled "Creatures With Cocks").
That's on a assumption it is his home. Still, how and why Mr. Luke resorted to get the delivery guy to heave-ho-ing; it comically should've never come to that.