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Proton @lemmy.world ruplicant @sh.itjust.works

Support e-mail

Can anyone share a Proton support e-mail?

I've just tried to find an answer on their new support page and I'm baffled by the whole experience! Specially the fact that, after not finding the answer I was looking for, I cannot, for the love of some dog, get to an address I can e-mail with the question

It was the same kafkaeske experience I've had with shitty services with shitty websites where, after looking for your particular situation, you end up choosing 'other' just to get pushed to the begining of this shitty flow

"Faster assistance is just a few clicks away" - what the actual fuck?? wrong path, man

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  • https://proton.me/support/contact

    They don't have a general support email, just open a ticket and one of the support agents will get in contact soon

    • Also on that page:

      If you would prefer to contact us without using this form, you can email us at support@protonmail.zendesk.com.

      • thank you for the e-mail, I tried again and could not find that piece of text on thr page

        • For me it was displayed in an info box underneath the form that was linked by the above user. It might depend on region or some other factor, but as per the other comment it is best to use the form as the email can have a slow response.

          screen show of page showing support email address

      • Its way faster through the ticket wich is why I recommended using it.

        Ah and also its a AI bot.

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